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Q&A's

Need to Make a Reservation?

To make a reservation please call 813-924-2632 or email at contact@dndbounce.com
We require a $25 to$50 deposit to hold the bounce house/concession on your requested date. Deposit must be paid at the time of reservation. We accept PayPal, Cash, American Express, Discover, Visa, and Mastercard. If no deposit is received your date will be forfeited. This is to ensure a rental for that day. If you choose to pay with cash a credit card must be provided to hold the reservation.

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Can I Cancel or Change My Reservation?

Yes, cancellations are accepted as long as it is received 14 days prior to the scheduled event. Rain-checks are issued if the unit cannot be set up because of rain, snow, high winds or muddy conditions. Your deposit can go toward a future rental date, even if you change your mind about a date. If the customer chooses to have DnD Bounce set up and we find the weather conditions are not appropriate for our bounce houses we will do so for an additional fee. If less than 14 days notice the deposits are non-refundable. If a cancellation occurs within 48 hours of the reservation scheduled half of the cost of the reservation will be charged to the credit card provided.

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How Much Space is Needed for a Bounce House?

Each bounce house is a different size. If you have a space that is 30×30 and has at least 17 feet of overhead clearance then it will be enough space for a bounce house.

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Are Bounce Houses Safe and Clean?

Yes, our Bounce Houses are vacuumed and sanitized after every use. We have high standards when it comes to having clean and safe bounce houses. Adults 18 and over should supervise children when using a bounce house. Attendants are available at $15 an hour to supervise children.

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What Kind of Power Supply is Needed?

THE INFLATABLE REQUIRES A LARGE BLOWER TO PUMP IN THE AIR AND THE LARGER UNITS MAY REQUIRE 2 OR EVEN 3 BLOWERS. EVEN THOUGH THEY RUN ON A STANDARD 120 VOLT CIRCUIT, YOU CAN ONLY PLUG ONE OR TWO BLOWERS INTO A BREAKER OR THE BREAKER WILL TRIP. SO DEPENDING ON THE UNITS RENTED, WE WILL KNOW HOW MANY DEDICATED BREAKERS WE WILL NEED

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WHAT FORMS OF PAYMENT DO YOU ACCEPT?

WE ACCEPT CASHIERS CHECKS, MONEY ORDERS, CASH, PAYPAL. CREDIT CARDS ARE ACCEPTED WITH PROPER ID?

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WHAT DO I NEED TO DO TO PREPARE THE SITE FOR THE INFLATABLE?

PLEASE REMOVE ALL DEBRI FROM THE AREA. THIS INCLUDES PET POOP, CHILDRENS TOYS, ROCKS, HOSES, SPRINKLERS, AND TRY TO CUT THE GRASS A COUPLE OF DAYS PRIOR TO THE EVENT. FRESHLY CUT GRASS IS A MESS.

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How far in advance should I make my reservations?

OUR BOUNCE HOUSES ARE VERY POPULAR, SO WE RECOMMEND YOU BOOK AS SOON AS YOU HAVE A DATE OR EVEN AN IDEA. WE CAN WORK OUT THE DETAILS AS TIME GETS CLOSER.

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Do you accept personal checks?

No.  However, if you wish you may pay cash/money order/cashiers check or use your ATM debit card/ any major credit card on the day of the party at the time of delivery.

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What if it rains?

We can’t predict the weather, although we do keep informed as to the weather forecasts.  We will not deliver if it is raining, nor will we deliver if heavy rain is imminent.  Gray skies or even light drizzle is acceptable , however, if the weather turns nastier we may have to pickup our equipment earlier than hoped with NO REFUNDS.  We will always endeavor to work with you but we can only do so much with what Mother Nature gives us.

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What if it is windy?

In extreme weather conditions, (examples including but not limited to:  constant and variable winds and gusts exceeding 20 mph , extreme heat, nearby brush fires and ashes, rain) common sense and a SAFETY FIRST mentality will always prevail.  Therefore, if any  of the above mentioned weather conditions exist on the day of your reservation we may very well have to regretfully cancel delivery.  We will maintain communication with you if weather could be a factor on the day of your party

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What if we have a dog?

Your dog will have to either be restrained or restricted from the setup area prior to and during our setting up the jump house for their safety, our safety and practical reasons.  Also, we must insist that you pickup your dog poop before we setup the jump house.  If the area is not free of dog poop, we will respectfully have to decline your business.

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What if we are having a late party? When is your last pick up?

We always endeavor to work with our customers and to make sure they are satisfied.  However, there are limitations to what  we can, can’t and willing to do based on the physicality of each and every situation.  We ask your indulgence in that spirit so that we can find a solution to your individual request.  Generally speaking though, we usually start picking up equipment  between 1800 and 2000 hours.  Any later pickup requests or next day pickups may incur an extra charge.

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Are we obligated to tip the delivery guys?

You are not obligated to tip.  However, if you are pleased with the service and the guys did a good job, then tips are always very much appreciated!! 

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Where are you located ?

Tampa Florida

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What if my kids made a mess in the bounce house?

There will be a $25-$65 cleaning fee.

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DOGS ???????

PLEASE MAKE SURE YOUR PETS ARE LOCKED UP AT THE TIME OF DELIVERY AND THAT THE SETUP AREA IS CLEAR OF ALL DOG POOP. THERE WILL BE A $65 CLEANING FEE IF DOG POOP/FUR GETS ON ANY OF OUR EQUIPMENT. IF THE SETUP AREA IS NOT CLEAR THEN WE WILL NOT SETUP THE EQUIPMENT. OUR GOAL IS TO PROTECT OUR CUSTOMERS AS WELL AS FUTURE CUSTOMERS.

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How far do you deliver?

We deliver within a 25 mile radius from zip code 33612

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Are dogs allowed in the bounce house?

No.

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Can I move the unit after setup?

After the unit is set-up, it is not to be moved under any circumstances.

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What are the requirements for power and/or water?

A power outlet will need to be available. We supply a 100 foot extension cord. Also, water supply must be available for use with wet slides. Some units require two outlets to operate two blowers. Any water equipment will require the customers water hose to reach the inflatable unit.

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Damaged equipment prior to pick up?

Damage to equipment, such as silly string or any other products that do not wipe off easily will result in a $100 cleaning fee. Any damage to the unit, such as excessive silly string or actual damage such as a cut in the material will result in total repair cost or unit replacement.

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What are the rules of use?

NO SHOES. NO CLOTHING WITH BUCKLES, ZIPPERS, OR CHAINS. NO BUBBLE GUM. NO FOOD OR DRINK ON INFLATABLE. NO SILLY STRINGS. NO ADULTS OVER 175 LBS.

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What is your rain or cancellation policy?

If local weather stations show 60% chance of rain the day prior to your delivery, you can cancel at no charge, however any other cancellation will incur a $50 fee.

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Do I have to sign a contract or waiver?

A waiver must be signed before any equipment is set-up. Adult supervision is mandatory while equipment is in use.

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What type of location is required for bounce houses & slides?

A grassy area is preferred to set up inflatable equipment (PLEASE CUT GRASS A WEEK OR 2 BEFORE SETUP) FRESHLY CUT GRASS WILL CAUSE A MESS INSIDE THE BOUNCE HOUSE. Bounce houses (Jumpers) and slides are anchored in the ground. Please be sure area is clean of debris and animal waste. Stakes go into the ground approx. 12 inches. Be sure setup is not on top of electrical lines or pipes. DnD Bounce will not be liable for any underground repair. Equipment can be set-up on concrete. Please advise us if you prefer equipment to be set-up on concrete so we are prepared when we deliver. WE WILL NOT SETUP ON GRAVEL ; PLEASE MAKE SURE SETUP ARE IS CLEAR AND FLAT.

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Do the prices include delivery & setup?

Yes. DnD Bounce will deliver, set-up and take down all equipment.

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Free rental?

Become a member and each time you rent from DnD Bounce earns you points. Earn 1000 points and your next rental is on us. All you have to pay is the delivery and setup charge ( set-up charge is 25% of the unit rental price ). Start saving big with DnD Bounce today.

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Will the bounce house damage my lawn?

A one day rental of a bounce house will not damage the grass. DO NOT cut your grass a minimum of 2 days before your event. You may be responsible for a cleaning fee if freshly cut grass clippings get in/on the unit.

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Is DnD’s Bounce Houses Insured?

Yes, DnD’s Bounce houses is fully insured. An insurance certificate is available upon request.

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Do I need to prepare anything for the bounce house?

Yes. You will need to clear all debris from the area including any sharp objects, toys,lawn furniture, sticks, large rocks, hoses, sprinklers, lawn decorations and pet feces. Please do not cut grass at least 2 days prior to bounce house delivery.

The area should be sufficient enough to fit the bounce house, including overhead space. Our bounce houses are at least 15 feet tall. An additional 5 feet of space around the bounce house with an additional 10 feet of space in front of the house should be available to give users enough room to enter the unit.

A 110 VAC outlet will be needed, or provisions should be made for a power generator to run the bounce house blower.

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What am I responsible for?

An adult, or “Operator,” is responsible to supervise the bounce house when it is being used. The renter is responsible for the safety of all the users and care of the bounce house. The renter will receive and sign a safety checklist upon delivery.

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Do you clean your bounce houses?

Yes. Each bounce house is fully cleaned and disinfected after each rental. If the bounce house has not been used recently, we will wipe down the unit when setting it up to ensure it is clean for the users.

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Are bounce houses safe?

Yes, bounce houses are safe if proper safety rules and regulations are followed. The bounce house is staked into the ground outside to anchor it down, or if it is setup indoors, the house is secured with a sand-filled canvas bag.

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How will the weather affect the bounce house party?

Bounce houses cannot be setup if there are high winds or rain. We will call you to cancel if we think the weather is not looking to be suitable to setup the bounce house for your party.

You will be given instructions on what to do if the weather changes during your party.

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I am having a party at a location other than my yard, can you set up bounce houses in parks?

Yes, we can setup our bounce houses at a location other than your own property, but YOU are responsible for obtaining any permits or paying additional fees required. The rental of a power generator may be required to provide electricity if a 110VAC outlet is not available. We can provide you with a generator for an additional fee per day plus fuel.

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What if my yard is not even?

A yard with slight imperfections is not a problem, but the most even surface of the lawn should be used to setup the bounce house to protect users.

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Can I have the bounce house setup on a driveway?

Yes, but we cannot setup the bounce house on a dirt surface, gravel, mulch or sand.

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Can I have the bounce house setup inside?

Yes, providing there is enough side and ceiling clearance for the bounce house. Gyms, large halls, or auditoriums work best for setting up a bounce house indoors. However, any of our units that use water cannot be setup indoors.

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Do I need to supervise the bounce house when it is being used?

Yes. A designated “Operator” that is a responsible adult will need to supervise the unit and users. A safety checklist will be explained and signed by the operator.

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How long does it take you to setup the bounce house?

It will take approximately 15 to 30 minutes to setup a bounce house if the area has been properly prepared and free of debris. Setup time includes reviewing safety procedures with the Operator. We will leave a signed copy of the safety procedures agreement with you.

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How far in advance do I need to schedule my bounce house party?

We recommend you schedule your bounce house rental as soon as you know your event date and time. Our houses are very popular, so it is good to book early to ensure the bounce house you want is available for your party day.

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Can I rent a bounce house with just one day notice?

Yes. Although we recommend booking in advance, we have several bounce houses to pick from. Please give us a call our office at 813-924-2632 to see what we have immediately available.

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I have more questions than the ones listed here.

Please give us a call at 813-924-2632, send us an e-mail at: info@dndbounce.com or simply fill out the quick contact form listed on the contact us page.

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